BPI customer “losing” thousands
Vanessa Madrid is an OFW here in Thailand and when one of her friends told her of what happened to her Bank of the Philippine Islands (BPI) account, she immediately checked her account online only to find out that she is having trouble accessing her account. She is one of the many account holders of BPI who has experienced this “internal error” reporting loss of thousands of pesos in their accounts on Wednesday, June 7.
As of posting, BPI said that there was an “internal data processing error” and is currently “correcting the mispostings.” The bank continues that some accounts were also “debited twice or credited twice for a past transaction,” according to its official Facebook post.
Online banking channels were inaccessible on Wednesday but balance checks done through ATMs were possible.
Bangko Sentral ng Pilipinas (BSP) had to step in and calm down depositors and the public that BPI’s clients were not hacked, as stipulated by some social media sites.
BPI has assured its clients that the error would be corrected within the day and “no customer fund will be lost.”