Cebu Pacific Advisory
March 17, 2020, as of 3:00pm
Suspension of all Flight Operations due to COVID-19
ALL CEBU PACIFIC AND CEBGO FLIGHTS WILL BE CANCELLED from March 19 until April 14, 2020, in support of government regulations on COVID-19.
The Philippine government recently implemented Enhanced Community Quarantine over Luzon, and similar directives across various provinces in the country. We are ensuring the safety of our passengers and operations teams, in compliance with the stricter quarantine measures, land travel restrictions and regulations in place.
The last day of operations will be on March 18, 2020 where Cebu Pacific will operate the following flights from Manila Bangkok, Tokyo, Osaka, Nagoya, Ho Chi Minh, Singapore, Taipei, Bali, and Jakarta. Please check the flight status through bit.ly/CEBflight-status.
Passenger options on cancelled flights due to COVID-19 are: rebooking with waived fare difference and change fee; full travel fund; and full refund. These options may be processed online via the “Manage Booking” portal in the Cebu Pacific website bit.ly/CEBmanageflight.
Those traveling between April 15-30 who no longer wish to push through with their flights may avail of rebooking with waived change fee and full travel fund with extended validity to 180 days.
For the health and safety of our passengers and personnel, all Cebu Pacific Ticket offices will be closed from March 19 to April 14, 2020. For any concerns, please contact Cebu Pacific via bit.ly/CEBrequest. You may also contact our customer hotlines through bit.ly/CustomerHotlines.
For the full advisory, visit: http://bit.ly/FlightSuspension
For FAQs and other details, please read here bit.ly/CEBCOVID-19FAQ
We continue to monitor the situation and will provide updates as soon as possible. This is a developing and unprecedented situation. We thank everyone for their patience and understanding, and our flight, operational and frontline teams for doing all they can to assist our passengers.