17 March 2020
PAL Advisory #34
In compliance with the Philippine government’s Enhanced Community Quarantine measure over the Region of Luzon, including Metro Manila, ALL DOMESTIC FLIGHTS of Philippine Airlines are CANCELLED effective 17 March2020 until April 12, 2020.
Flights shall resume on 13 April 2020.
We continue to operate INTERNATIONAL FLIGHTS up to 11:59PM March 19, 2020.
We will announce in due course the status of our international flights from March 20 up to April 12, as we are presently coordinating with government authorities on the relevant implementing details.
PAL will comply with the travel restrictions set out in the quarantine rules.
The PAL Manila Airport Ticket Office at the NAIA Terminal 2 will remain open from 2:00 AM until 10:00 PM daily, 7 days a week. However, all other PAL Ticket Offices in Metro Manila will be closed to comply with the quarantine directives.
For travel and ticketing concerns, please call our Hotline at (63 2) 88558888.
We respectfully request you to consider deferring any requests for rebooking until after 12 April 2020, in view of the strict social distancing required by the quarantine measures; we expect a high volume of queries and transactions at the Ticket Office as well as the Hotline, and we ask you to bear with us as we deal with the challenge of handling an unprecedented number of cancelled flights over this quarantine period.
Please note that this is a developing situation, and the quarantine rules are subject to periodic review by the Philippine government’s Inter-Agency Task Force for COVID 19.
We seek your kind understanding and patience as we cope with this major challenge and make a collective sacrifice in the name of the national interest and public health.